Cancellation policy

You can cancel your Subscribe & save subscription at any time, with no fees and no minimum number of orders. This policy explains how Subscribe & save orders renew, how you're charged, and how to change or stop them. It applies to every subscription started on our store and is linked at checkout before you confirm a subscription.

How Subscribe & save works

A subscription renews automatically every month until you skip, pause or cancel it.

  • Schedule: a new order is charged and shipped every month. Choose Subscribe & save when you add a product to your cart.
  • Savings: each subscription order is 10% off the product's regular price.
  • First order: charged when you check out, then shipped.
  • Later orders: charged automatically on each scheduled order date, then shipped. Your next order date is shown in your account.

Billing, prices and reminders

We email you 3 days before every subscription charge, so no order is a surprise.

  • Payment: each order is charged to the payment method you saved at checkout. Applicable tax and shipping are added to each order.
  • Reminder: the reminder email shows the order date, products and total, with a link to skip, pause or cancel.
  • Price changes: your subscription price is set when you subscribe. If we need to change it, we will email you at least 7 days and no more than 30 days before the new price applies, with instructions on how to cancel.
  • Subscription summary: every reminder email also lists your products, plan and price, and explains how to cancel, so you receive this summary every month.

Managing your subscription

Sign in to your account and open Subscriptions to make changes yourself, any time:

  • Skip one or more upcoming orders
  • Pause your subscription, and resume it when you're ready (no charges while paused)
  • Update your payment method
  • Change your shipping address
  • See your upcoming and past orders

To change which products are in your subscription, contact us and we'll update it for you.

How to cancel

Cancel online in a few clicks, with no fees, no minimum number of orders and no need to call.

  1. Online: sign in to your account, open Subscriptions, choose the subscription and select Cancel subscription.
  2. From an email: select Manage your subscription in any subscription email, then cancel.
  3. Contact us: email support@anovahealth.com or call (864) 214-2264, and we will cancel it for you and confirm by email.

Cancellation takes effect immediately and stops all future charges and orders. To avoid your next charge, cancel before the next order date shown in your account and in your reminder email. A cancelled subscription can't be restarted, but you can start a new one at any time.

Orders already charged

Cancelling stops future orders, not an order that has already been charged.

  • Charged but not shipped: contact us right away. If the order hasn't shipped, we will cancel it and refund you in full. Orders charged by 6:00 pm ET, Monday to Friday, usually ship the same day.
  • Already shipped: you can return it within 30 days of delivery for a full refund under our Refund policy, no questions asked.
  • Out of stock: if a product isn't available on your order date, you won't be charged for it. We will try again daily for up to 5 days, and if it's still unavailable we will skip that order and let you know by email.

Failed payments

If a payment doesn't go through, we email you and try again up to 3 times, about a week apart. You can update your card in your account at any time. If the last attempt also fails, we pause your subscription and email you. Nothing is charged or shipped while it's paused. To restart it, update your payment method and resume your subscription in your account.

Changes and contact

If we change this policy, the new version applies to orders after its posting date, and we will email active subscribers about any change that affects them.

Questions about your subscription? Our team answers the phone.