How can we help ?

Practitioner-grade supplements are the professional lines that doctors, naturopaths and other clinicians use with their patients. They’re often made with researched forms of ingredients and higher quality standards than typical store brands. We carry the same formulas used in practice, so anyone can order them.

Yes. Every product is bought directly from its maker, never from the grey market (resellers who buy without the brand’s approval). We store and ship everything ourselves, and sell at the price the brand sets.

Products are stored in a temperature-controlled warehouse, and those that need to stay cold are kept refrigerated until they ship. We check expiration dates on arrival and rotate stock so you receive a long shelf life.

Each product page lists the ingredients, Supplement Facts, suggested use and any warnings. If something is missing or unclear, contact us and we’ll send you the full label.

Yes. Our specialists can help you compare formulas, understand the differences between forms and doses, and find a product that fits your goals. We can’t give medical advice or diagnose conditions, so please check with your healthcare practitioner before starting something new.

Yes. Send us a photo or PDF of your list from the Contact page. A specialist matches each product, or suggests the closest equivalent we carry, and emails you a ready-made cart, usually within one business day. Nothing is charged until you check out.

Often, yes. Tell us the brand and formula on our Contact page. We order from all our brands and add new ones regularly.

Many of the brands we carry test their products with independent labs for purity and potency. Which brands share certificates of analysis, and how customers can request them. Ask us about a specific product and we’ll find out for you.

Each product page lists its ingredients and allergen information from the brand, including gluten, soy, dairy and other common allergens. Ask us and we’ll check whether a formula is vegan, gluten-free or dairy-free. If you have a serious allergy, always check the label and ask your practitioner.

Please ask your doctor or practitioner first. Some ingredients aren’t suitable during pregnancy or breastfeeding, and some can interact with medications. Our team can share product information, but we can’t tell you what is safe for your situation.

Most professional brands set the price their products can be sold at. Selling at that price is part of buying directly from the brand, and it protects you from discounted grey-market stock that may be old, badly stored or counterfeit.

Most items are restocked within X days. Click “Notify me” on the product page and we’ll email you as soon as it’s back, or contact us and we can suggest an equivalent.

No, you can check out as a guest. With an account, you can see past orders, reorder in one click and manage your subscriptions.

We accept all major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay.

You save 10% on every delivery with Subscribe & save, and shipping is free on orders of $70 and above. First-order offer, loyalty program or newsletter discount, if any.

Yes, digital gift cards from $25 to $500 / Not at this time.

Yes. Enter their name and address at checkout and we’ll ship it directly to them. Add a gift note at checkout; prices are not shown on the packing slip.

Payments are processed securely through our checkout, and we never see or store your full card number. We only use your details to process and ship your orders, and to contact you if you choose to hear from us. Read our privacy policy for the details.

Because most orders ship the same day, please contact us as soon as possible. If your order hasn’t been packed yet, we’ll gladly change or cancel it. Once it has shipped, you can return it within 30 days.

Orders placed by 6:00 pm ET, Monday to Friday, ship the same day. Orders placed after 6:00 pm ET, on weekends or on holidays ship the next business day.

Standard shipping is free on US orders of $70 and above. Below $70, it’s a flat $6.95. Orders to Alaska, Hawaii and Puerto Rico ship at live USPS or UPS rates, shown at checkout.

Most orders arrive within 2–5 business days with UPS / USPS. You’ll see the delivery options and estimated dates at checkout.

We ship to all 50 states, including Alaska and Hawaii, and to Puerto Rico and APO/FPO addresses. We don’t ship internationally at this time.

They’re packed with ice packs in an insulated box to protect their potency in transit. We ship cold products Monday to Wednesday so they don’t sit in a warehouse over the weekend.

You’ll get a shipping confirmation email with your tracking number as soon as your order leaves our warehouse. You can also follow your order on the Orders page of your account. This only works if you have an account and are logged in.

Contact us with your order number and, if something is damaged, a photo. We’ll look into it right away and send a replacement or a refund, whichever you prefer.

Choose “Subscribe & save” on any product page and you’ll save 10% on every delivery. Your order ships automatically every month, with the same same-day shipping as any other order.

Yes, any time, with no fees and no minimum number of orders. Go to Manage my subscription, or contact us and we’ll do it for you.

Deliveries are every month, and the frequency can’t be changed. From Manage my subscription you can skip a delivery, pause and resume your subscription, update your payment method or change your shipping address. To change the products in your subscription, contact us and we’ll update it for you.

Yes, we email you 3 days before each charge, so you have time to skip, pause or cancel it.

You can return any product within 30 days for a full refund, no questions asked.

Yes. You can return any product within 30 days of delivery, opened or unopened, including products that ship cold. If something arrived damaged or wrong, contact us first and we’ll put it right.

Request a return from the Orders page of your account, or contact us with your order number. We’ll email you return instructions and the address to send your return to. You pay the return shipping, unless the item arrived damaged or wrong.

We refund you within 5 business days of receiving your return, to your original payment method only. Return shipping is paid by you. It’s always free if the item arrived damaged or wrong.